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Many answers for questions and issues with PWS products can be found on our website.  Please check the following resources:

Manuals and Instructions
Frequently Asked Questions

If you are not able to find answers in the above resources, please contact us.  Email is the preferred method of contact, as it accurately captures detail, provides a written record to refer to, and allows photos and videos to be sent.  If you prefer to call, please leave a voicemail message.  Emails are typically answered more quickly, but voicemails are also typically answered within one business day during the work week.

For questions about:

  • Pricing
  • Product availability
  • Non-technical questions about product description or configuration
  • Current promotions
  • Resolve incorrect product received or ordered
  • Product exchanges or returns
Email Call 208-344-5217 x. 811

For questions about:

  • Technical questions about performance or parts
  • Damaged, broken, or not running as expected
  • Cosmetic issues
  • Service intervals and life of parts that are expected to wear
Email Call 208-344-5217 x. 209

After contacting PWS if it is necessary to return a product for service you will be asked to start a RMA ticket at the link below. Most repairs can be completed in 5-10 business days dependent on the availability of any necessary repair or replacement parts. Once we have received your PWS product we will update the RMA ticket with all updates and notifications regarding your RMA and it’s status as they become available. Due to the extremely high volume of phone calls company wide, and to better serve our customers, we may not answer all phone calls.  Our goal is to reply within one business day to email correspondence made through the RMA site.